Shipping policy
Shipping policy
Where we ship
We currently ship to all 50 US states, including APO/FPO addresses. We don't ship internationally yet.
Shipping times and costs
|
Shipping method |
Processing time |
Delivery time |
Cost |
|---|---|---|---|
|
Standard US shipping |
1–3 business days |
5–10 business days |
$4.99 |
|
Express US shipping |
1-3 business days |
5-8 business days |
$8.99 |
Processing time is how long it takes us to prepare your order before it ships. Delivery time starts after your order ships. Business days are Monday to Friday, not including US holidays.
During busy times, like Black Friday and the holiday season, orders may take a few extra days to process and arrive. Check our homepage for holiday shipping deadlines.
Order tracking
Once your order ships, we'll email you a tracking number. Tracking can take 24–48 hours to update after you get it.
Changing or canceling an order
Need to change your address or cancel? Email fascioring@gmail.com within 12 hours of placing your order. After that, your order may already be on its way and we can't make changes.
Shipping address
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address entered incorrectly. If a package is returned to us because of a wrong address, we can reship it once you pay the shipping cost.
Shipping protection
You can add shipping protection at checkout. It covers your order if it's lost, stolen or damaged in transit. If something goes wrong, email us within 7 days of the expected delivery date and we'll send a free replacement. Shipping protection fees are non-refundable.
Lost or stolen packages
If tracking shows your package as delivered but you can't find it:
- Check around your home, your mailroom, and with neighbors.
- Wait 24 hours, as carriers sometimes mark packages delivered early.
- Contact your local post office or carrier.
- Email us at fascioring@gmail.com within 7 days of the delivery date with your order number.
If you purchased shipping protection, we'll replace your order for free. Without shipping protection, we'll help you file a claim with the carrier, but we can't guarantee a replacement.
Damaged packages
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the package and product. We'll send a replacement at no cost.
Questions
Email us at fascioring@gmail.com. We reply within 1–2 business days.