Refund policy
Return and refund policy
30-Day Money-Back Guarantee
We want you to love your Fascio Ring. If you're not happy with it for any reason, you can return it within 30 days of delivery for a full refund of the product price.
Holiday returns: Orders placed between November 1 and December 24 can be returned until January 31 of the following year, so gifts can be returned after the holidays.
What can be returned
- Items returned within 30 days of delivery, even if they've been used
- The Fascio Ring must be returned with its strap, charging cable and any other included accessories
- Original packaging is helpful but not required
What can't be returned
- Items damaged by misuse, accidents, water or unauthorized repairs
- Items returned after the return window ends
- Shipping protection fees, which are non-refundable
How to start a return
- Email us at fascioring@gmail.com with your order number and the reason for your return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Pack the item securely and ship it back. Please don't send items back without contacting us first, or we may not be able to match the return to your order.
Return shipping costs
- Changed your mind: You pay for return shipping. We recommend a tracked shipping service, as we can't refund items lost on the way back to us.
- Defective, damaged or wrong item: We'll cover return shipping or send a replacement at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 3–5 business days. Your bank or card provider may take another 5–10 business days to show it on your account.
The original shipping charge, if you paid one, is not refundable unless the item was defective or we made a mistake.
Damaged, defective or wrong items
If your order arrives damaged, stops working, or isn't what you ordered, email us at fascioring@gmail.com within 30 days of delivery. Include your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, whichever you prefer.
Exchanges
Want a different color? Email us and we'll help you swap it. The quickest option is to return your original item for a refund and place a new order for the color you want.
Late or missing refunds
If you haven't received your refund after 10 business days, check with your bank first. If it still hasn't arrived, email us at fascioring@gmail.com and we'll look into it.